Returns & Exchanges


Free Returns

Changed your mind or something isn’t quite right? Don’t worry, our returns are free and easy. As part of our new store opening specials and for us to get to know each other better, we are offering free returns and exchanges on all orders (for a limited period only).

Simply contact us here or email contact@hherstudios.com with your order number and we will assist you from there.

Important Information to note:

  • You may return your order within 14 days from the date of receipt.
  • All items must be returned in perfect condition - unworn, unwashed and in their original packaging and tags.
  • Each order is only valid for a one-time return/exchange.
  • Please be aware that all international customs duties and sales taxes will not be refunded.
  • If your return does not meet the requirements listed, we reserve the right to refuse any return/exchange on merchandise.
  • Once your return is successful, you may choose from one of the following options:
    • Exchange for an alternate size
    • Store credit refund

Exchanges

We understand that size and fit are important and we’re here to make your experience a better one. If your purchased item does not fit quite right, you may exchange it for an alternate size. Do note that conditions listed above do apply. Exchanges will only be processed upon receipt of returned merchandise and are based on stock availability. Should you be interested in another colour or style, please opt for a store credit refund instead and purchase the new piece(s) separately.

Refunds 

All refunds will only be made via store credits. Store credits will be valid for 4 months from the date of issue.

Need further assistance? Drop us a note at contact@hherstudios.com.